Introduction
This Returns & Refunds Policy explains how returns, refunds, and warranty claims are handled at FitBitty.co.uk. Our goal is to make the process simple, fair, and transparent for all customers.
Company Information
FitBitty.co.uk is owned and operated by FITBITTY LIMITED, a company registered in the United Kingdom under company number 000000.
30-Day Return Policy
We want you to be completely happy with your purchase. If you change your mind, you may return your device within 30 days of receiving it, in accordance with this policy and UK consumer law.
Return Eligibility
To qualify for a return, the following conditions must be met:
The item must be in the same condition as it was received.
All accessories supplied with the product, such as chargers or cables, must be included.
The device must not have been damaged after delivery.
Returns that do not meet these conditions may be refused unless the item is faulty or not as described.
How to Start a Return
To start a return, please contact our customer support team by email at Info@FitBitty.co.uk and include your order number. We will guide you through the return process and aim to respond as quickly as possible to make returns smooth and hassle-free.
Refunds
Once your returned item has been received, inspected, and approved, your refund will be processed to the original payment method used at checkout.
Refunds are typically issued within 3 to 5 working days after we receive the returned item. Please note that processing times may vary depending on your payment provider.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item received is faulty or incorrect. In cases where the item is faulty or not as ordered, we will cover the return shipping costs.
Faulty or Defective Items – 6-Month Warranty
All FitBitty devices come with a 6-month warranty. If your tracker develops a fault within this period, we will, at no cost to you:
Repair it
Replace it
Or offer a suitable alternative solution
How to Report a Fault
Contact us by email at Info@FitBitty.co.uk with your order number and a description of the issue. We will arrange the next steps quickly and efficiently.
Exclusions
Our warranty and returns policy do not cover:
Accidental or physical damage
Water damage
Loss or theft
Cosmetic wear that matches the condition grade purchased
Contact Information
If you have any questions about this Returns & Refunds Policy or warranty, please contact us at sales@fitbitty.co.uk