Introduction

This Delivery & Returns Policy explains how delivery and returns are handled when you place an order on FitBitty.co.uk. Our aim is to keep the process clear, simple, and transparent for all customers.

Company Information

FitBitty.co.uk is owned and operated by FITBITTY LIMITED, a company registered in the United Kingdom under company number 000000.

Delivery Information

We offer free delivery on all orders within the United Kingdom. There are no hidden charges, and delivery costs are always included in the price shown on our website.

Free UK Delivery

At FitBitty, we keep things simple. Every order placed on our website includes fast and free UK delivery. No minimum spend is required, and no additional delivery fees are added at checkout.

Dispatch Times

Orders are usually dispatched within one working day after payment has been successfully received. Orders placed on weekends or public holidays are processed on the next working day.

Once your order has been dispatched, you will receive a confirmation email to let you know your item is on its way.

Estimated Delivery Time

Most orders are delivered within the following timeframes:

Standard delivery: 2 to 4 working days

Delivery times are estimates and may vary due to courier delays, peak periods, or circumstances beyond our control.

Shipping Areas

We currently deliver to addresses within the United Kingdom only. International shipping is not available at this time.

Returns Information

We want you to be satisfied with your purchase. If you wish to return an item, you may do so in accordance with UK consumer law.

Returns Eligibility

Returned items must be in the same condition as received, including all accessories, packaging, and components. Returns may be refused if the item shows signs of misuse, damage, or excessive wear not present at the time of delivery, unless the item is faulty or not as described.

How to Request a Return

To request a return, please contact us by email at sales@fitbitty.co.uk with your order number and reason for return. We will provide further instructions once your request has been reviewed.

Faulty or Incorrect Items

If you receive a faulty item or an item that does not match your order, please contact us as soon as possible. We will arrange a suitable resolution, which may include a replacement, repair, or refund, in line with your statutory rights.

Refunds

Approved refunds will be issued to the original payment method used at checkout. Refund processing times may vary depending on your payment provider.

Contact Information

If you have any questions about this Delivery & Returns Policy, please contact us at sales@fitbitty.co.uk.